SOS Frequently Asked Questions

Questions About My SOS Session

Am I required to attend SOS? Can I bring my parents and/or guests?

Attending SOS is required to keep your class schedule.  Students who do not attend SOS for any reason will be dropped from their schedules after the last SOS session for the term.  They will not be permitted to register for classes until the day after the last SOS session for the term. At that time, it will be very difficult to obtain a schedule of classes applicable to your major.

Parents and other guests are also invited to attend SOS. There is a separate program designed specifically for them, and an additional fee of $50 per guest will be charged to your account. The parent/guest program is for family members interested in learning about Auburn. Incoming Auburn students are the only people permitted to attend the student program. Your friends should not plan to attend SOS with you unless they are also entering students and registered for that SOS session.

I’m a transfer student; why do I need to attend Auburn’s orientation?

We respect your past college experience and understand that you are likely able to effectively schedule classes. However, SOS is designed to help you successfully transition into Auburn University. By teaching you about the resources unique to our university and connecting you with other transfer students in your Academic College and an Orientation Leader who can help through the transition, you will leave with a better understanding of the university and how to thrive at Auburn 

What does SOS cost and how do I pay?

The enrollment deposit holds your spot in the incoming class. This enrollment deposit allows you to register for SOS. Your orientation fees will be charged to your student account. The student's SOS fee is $100, and each parent or guest's SOS fee is $50. The orientation fee includes meals, and program materials.

Once you sign up for SOS, student and guest fees are charged. They are non-refundable, so be certain before you make your SOS reservations.

After you register for classes, you will receive billing notification for your first semester via the Auburn University eBill system, which allows you to view and pay your bills online. No paper bills will be mailed. The first bills of each semester will be generated in mid-November (spring), mid-April (summer), and mid-July (fall) . A minimum of one-half of the tuition, housing and meal plan charges will be due 3-4 weeks later (deadline included in the eBill). You must pay at least half of the first bill of each semester to prevent schedule cancellation. A second bill will be sent in December (spring), May (summer), and August (fall) for the remaining amount. You are encouraged to add authorized users to your eBill account. These users will be able to view and pay the bills on your behalf. Visit this link for instructions for setting up authorized users. 

What if my plans change and I need to change my session?

If you need to change your session, please contact our office at 334-844-4501 between 7:45 am-4:45 pm Central Time. We will work to find another available session. Please note there is a $15 fee to change your session.

Do I need to submit a medical form? How?

Upon acceptance to Auburn, you are placed on hold by the AU Medical Clinic until your submission of the required Medical Information Form. This form is through Clearwave and you can find more information about the form at auburn.edu/medicalform. You will receive a unique weblink to your Tigermail account to set up your Clearwave account. You should complete the form as soon as possible to clear this hold permanently. If you are unable to complete the form by your SOS session, you can complete an electronic Letter of Understanding (LOU) to clear your medical hold temporarily. You may access the LOU in AU Access (“My Academics” tab, then click the “Student Menu” icon, then the “Temporary Waiver of Medical Hold” link). Completion of the electronic LOU will grant you a temporary exception to the medical hold so you can register for classes once your time ticket opens.

You will have 30 days after the latest of these two dates - the date you sign the LOU and the date your registration time ticket opens. Once 30 days from the latest of those dates has past the medical hold will be placed back on your account.

If you have any questions concerning the form, please call the AU Medical Clinic at (334) 844-4416.

How do I verify receipt of my transcript?

If you are a transfer student, you must speak with the Admissions Transfer Specialist or another Admissions Advisor to verify receipt of your transcript in the Admissions Office. The Admissions Transfer Specialist may be reached at 334-844-6441.

When will I receive details about my SOS session?

Immediately after registering for your session, you will receive a registration confirmation in your Auburn Tigermail email inbox. After you register, you will receive a confirmation letter, campus map, parking pass, and parking instructions through the mail. A week before your session date, you will receive an email to your Auburn account with specific information regarding your session.

In the meantime, we also encourage you to download Auburn Guides, a mobile app containing the SOS schedule and other resources. To download the app, visit the App Store/Google Play, or go to guidebook.com/g/auburnsos. Blackberry and Windows phone users may visit the mobile website at guidebook.com/guide/105292

If your session's schedule is not on the guide, please check back closer to your session.

Does scheduling my SOS session affect my ability to get football tickets?

Per Auburn University Athletics Department policy, if you have earned no credit hours from Auburn (not transfer credits), you will only be able to order football tickets if you have a fall semester schedule in place. You will need to register for classes before the date of the lottery which is usually in mid-July.

What should I bring to my SOS session? What should I wear?

Students and guests attending SOS should wear comfortable clothes and shoes, or clothing that is appropriate for walking. Students and guests should also prepare for inclement weather by bringing umbrellas or rain jackets. Students should also be sure to bring their drivers licenses or another form of picture ID in order to have their student ID card made. 

When do I need to arrive?

Check-in is in the Auburn University Student Center from 7:45 am-8:15 am. Please plan to arrive a little before this to allow time to park and get to the Student Center. More information about session specific directions from the parking location will be included in an email to the student’s Auburn email address a week before the session.

Where do I park on the day of SOS?

Parking for SOS varies by session so click here for more information.  All new students attending SOS will receive a guest parking pass for their session in their confirmation packet. If you did not receive a parking pass, SOS Staff will have some in the parking lot before check in.

What do I need to do if I need an accommodation?

Please notify our office as early as possible if you or your family members have specific dietary needs, physical limitations or other concerns which may affect your orientation day. We also encourage you to contact the Office of Accessibility at 334-844-2096 (V/TTY) to register your accommodation needs if applicable.

Questions About My Academics

Should I schedule an appointment with my advisor before SOS?

No. The Pre-Orientation Modules will help faciliate communicate with your advisor before you attend SOS so you can know what to register for your first semester. There will also be a designated time during your SOS session to speak with your academic advisor, learn more information about your specific college or school, and discuss your major’s requirements.

How do I print my AGSC Transfer Agreement?

If you are transferring from an Alabama two-year or four-year institution, print a copy of your AGSC Transfer Agreement by accessing stars.troy.edu and clicking on the AGSC Transfer Guide link. Bring this form with you to SOS.

Do I need to take a Math Placement Test?

Math Placement will be done according to your previous math credit, ACT MATH scores or SAT MATH equivalent scores. See this link for more details. (auburn.edu/cosam/departments/math/students/ugrad/placement.htm)

Can I change my major before SOS? How?

You can request a major change before SOS. Please call Enrollment Operations at (334) 844-6429 so they can officially change your major. Please make all major change requests as soon as possible. If your major is in a new college, you should complete the new college’s Pre-Orientation Module and Survey at the end of it to alert the new college about the change.

Questions for Parents & Guests

Do the students and parents/guests go through SOS together? If not, when will we see each other?

Student and Parent/Guest orientation during SOS are two distinct programs with separate schedules. Parents/Guests and students are together during the:

• Breakfast & Involvement and Resource Browse
• War Eagle Welcome
• Breakout Sessions
• Academic Advising
• Some afternoon activities

All other sessions throughout the day are designed specifically for students or parents and guests separately.